Outsourcing is an important aspect of the business world. Business owners must learn to understand their strengths and weaknesses, as this can help them make decisions based on their comparative advantage. One of such decisions is to outsource their pick and pack fulfillment in British Columbia to third-party logistics companies.
Not only is this a wise decision to keep customers happy, but it can also significantly impact the business’ bottom line. As a business owner who is currently handling all facets of your business, now is the time to consider a change that can improve your quality of life, customer satisfaction, profit margin, and delivery speed.
Below are some benefits you’re missing out on by not outsourcing your pick-and-pack fulfillment needs to a specialized partner.
Improved Focus On Selling More
As a business owner, your main goal is to sell more products and reach a wider audience. However, your commitment to this goal is often diluted by other distractions, including planning the order fulfillment process, from the picking and packaging stage to the logistics and backorders. These distractions can effectively affect your ability to focus on the primary task, thus limiting your profit potential.
Working with a third-party logistics service provider can be a game changer for you and your business, as you no longer have to worry about the intricate workings of how your orders get fulfilled. Instead, you’re presented with more time and room to brainstorm new strategies for attracting new clients and improving your market share.
Comparatively Lower Shipping Costs
Third-party logistics companies are a channel within the supply chain, bridging the gap between sellers and buyers. Their entire business operation relies on keeping customers and sellers happy, meaning they are optimized to deliver excellent results.
With this optimization comes specialty, labor, equipment, and other resources to facilitate their large-scale services. This often translates into lower shipping costs per good or order than when the business owner handles it themselves.
With third-party logistics partners, businesses can effectively save money on labor, transportation, time, and resources required to deliver customer orders within the fastest possible timeline.
Faster Shipping Times
One of the biggest concerns with product sales is shipping times. Customers want their goods to be delivered yesterday and may not mind spending a few extra to get their shipping expedited.
However, business owners handling their own delivery needs may find it hard to cope with such demands without burning out or burning their resources. This inability to deliver within the shortest timeframes can attract negative reviews and order cancellations.
Partnering with a third-party logistics company solves this by leveraging the fastest possible delivery timelines available to get products to customers within the shortest periods. With this, business owners can effectively reduce order cancellations and improve customer satisfaction and feedback.
Accurate Shipping and Tracking Information
Buyers have become interested in their purchase journey. They want to be able to tell where their order is and estimate how soon it’ll be delivered. In most cases, e-commerce businesses often lack the resources to provide accurate tracking information – a major red flag for most customers.
By partnering with logistics companies, e-commerce businesses can integrate their existing system and leverage the partner’s sophisticated tracker to provide customers with the needed information on delivery times and tracking.
This simple integration can help keep customers aware, happy, and returning to your business.
Reduces Overhead Costs
Many businesses are not fully optimized to handle logistics, transportation, and the delivery of their products. This means that they are likely incurring huge overhead costs and eroding their profit margins by engaging in order deliveries.
Integrating with third-party logistics companies can solve this problem by taking away the extra challenge while helping businesses remain lean, productive, and profitable. With 3PLs, businesses can effectively keep their team of employees to the essential figures while improving their overall turnover.
Extend Business Reach Without Added Resources
Businesses looking to expand their reach into larger markets often find it challenging to serve their new customers in other states or regions. Operating an in-house pick and pack and order delivery service often means taking on more responsibilities and investing more resources.
However, businesses can effectively expand their reach without necessarily incurring additional overhead costs by partnering with third-party logistics companies that already have an established network and reach. This solution is often more sustainable, cheaper, and less stressful for business owners.
Improve Customer Satisfaction
Customers are more interested in faster delivery than caring about who delivers them. Using a third-party logistics company to deliver goods within the shortest period reinforces buying confidence and can help build customer loyalty. An increasing number of loyal customers also means free word-of-mouth advertising for your business.
If you haven’t already considered the possibilities, now is the time to unlock the above benefits and more by partnering with a third-party logistics company for your pick and pack and order fulfillment needs.